Code Of Conduct

This code sets out the principles and behaviour expected of Members participating in BarterRewards transactions.

Basic Principles: Members must at all times:

  • Conduct themselves honestly and in good faith
  • Comply with all laws, including sale of goods and intellectual property laws
  • Comply with BarterRewards’s Terms and Conditions as published on it’s website

Sellers must:

  • Describe items fully and accurately
  • Ensure that goods are sold free of any security interest
  • In the case of an auction, not attemp to influence the bidding process by directly or through an agent, bidding to drive up the sale price, or in any other way
  • Answer questions promptly
  • Respond to emails promptly and in all cases within two working days
  • Ensure items are shipped promptly and in all cases within one week of receipt of payment
  • Charge fair and reasonable amounts for shipping and wherever possible state shipping costs in listings
  • Not place negative feedback without endeavouring to ensure factual accuracy and to resolve any issues by email first
  • Not engage in feedback of a retaliatory, defamatory or rude nature
  • Not spam or in any way harass previous buyers

Buyers must:

  • Respond to emails promptly and in all cases within two working days
  • Pay for goods purchased promptly and in all cases, within one week of receipt of payment details
  • Not place negative feedback without endeavouring to ensure factual accuracy and to resolve any issues by email first
  • Not engage in feedback of a retaliatory, defamatory or rude nature
  • Not spam or in any way harass previous sellers

Professional traders must:

  • Comply with all relevant laws, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993
  • Ensure goods are safe, of acceptable quality, and fit for the purposes intended and draw attention to any defects
  • Act responsibly and promptly fix any product faults for which it is liable or offer a replacement or refund